Sensory Processing Resources

Insurance and Billing Insurance and Payment Information

We understand that insurance coverage for pediatric therapy services can be confusing and complicated. Don’t worry we have your back! We encourage you to read through our Q&A below for more information on your benefits with Extraordinary Kids.

The first step in understanding your insurance benefits is to find out if we are in-network or out-of-network with your insurance company:

In-Network Insurances

  • Tricare
  • AHCCCS
  • Blue Cross Blue Shield (BCBS)

Out-of-Network Insurances

  • Aetna
  • Ambetter
  • Cigna
  • Humana
  • UnitedHealthcare
  • Private Pay

ESA Application Link

We are an approved vendor through the Arizona Empowerment Scholarship (ESA). ESA funds may be used to pay for therapeutic services for qualified students with disabilities. The ESA is available. Through the Arizona Department of Education. Click here for more information on applying for an ESA.

In-Network Insurances

  • Tricare
  • AHCCCS
  • Blue Cross Blue Shield (BCBS)

Out-of-Network Insurances

  • Aetna
  • Ambetter
  • Cigna
  • Humana
  • UnitedHealthcare
  • Private Pay

ESA Application Link

We are an approved vendor through the Arizona Empowerment Scholarship (ESA). ESA funds may be used to pay for therapeutic services for qualified students with disabilities. The ESA is available. Through the Arizona Department of Education. Click here for more information on applying for an ESA.

Have an In-Network Plan?

Have an Out-of-Network Plan?

Have a General Question?

In-Network Insurance

Frequently Asked Questions

How do I determine my in-network insurance benefits for therapy?

The best thing to do is contact your insurance company, and give them the following information/ask them the following questions:

  1. Let them know: my child will be receiving (speech and/or OT) from an in-network provider.
  2. Ask: What is my coverage for this service? Will I have a co-pay or co-insurance per visit?
  3. Ask: Are there any diagnosis/condition limitations that would disqualify my child from receiving benefits, such as no coverage for developmental delays, or specific benefits for an Autism Diagnosis?
  4. Ask: Does my child need prior authorization in order to receive coverage?
    1. If yes, will the evaluation be eligible for coverage, or do I have to receive the prior authorization before I can get an evaluation?
    2. If no, is there a cap on how many visits my child can receive in a year, or how many visits my child can receive before a prior authorization is required
  5. Ask: Do I have to meet the plan's deductible before I receive any coverage?
    1. If yes, how much is my deductible, and how much of it have I met this year?

My insurance requires I have a prior authorization for treatment in order to receive coverage for services, how do I go about getting that?

How does billing work if I am an in-network insurance client?

What happens when my child’s insurance authorization expires or runs out of visits? How does reauthorization work at Extraordinary Kids?

Can you provide specific information on my specific insurance coverage??

Out-of-Network Insurance

Frequently Asked Questions

What happens when my child’s insurance authorization expires or runs out of visits? How does reauthorization work at Extraordinary Kids?

This will depend on your insurance company. In general, Extraordinary Kids handles all reauthorizations for in-network insurance clients, and will contact you only if you need to have your PCM renew the authorization. Otherwise, the client does not need to worry about this.

What does it mean to be a Private Pay client?

What else should I know about payment for Extraordinary Kids' services?

If I am a Private Pay client, how do I determine if I have out-of-network insurance benefits?

My insurance requires I have a prior authorization for treatment in order to receive reimbursement for services, how do I go about getting that?

I obtained an out-of-network prior authorization approved for therapy, now what?

Arizona ESA

Frequently Asked Questions

What is ESA?

The Arizona ESA (Arizona Empowerment Scholarship Account) is a state-funded program providing parents funds to customize their child's education.

What does ESA cover?

How do I apply for ESA?

How do I pay if my child has an ESA?

General FAQ

What does this Insurance Term Mean?

Deductible – This is the amount of money you pay out-of-pocket in a year before your insurance starts paying for your healthcare expenses. After you meet your deductible, you will only need to pay your co-pay or your coinsurance, depending on your policy. (Some insurance plans don’t require you to meet your deductible before paying for therapy services)

Co-Pay – This is the fixed amount of money you pay per visit (after you’ve met your deductible when applicable).

Coinsurance – This is the percent of the total cost of a session you pay (after you’ve met your deductible when applicable).

Pre-authorization – This is a restriction placed on certain health services by your insurance company that requires your therapist to be granted permission before your plan will cover that service. (Obtaining this doesn’t guarantee that you will receive coverage for this service.)

Referral – This is a written order from your primary healthcare provider for you to receive specialized medical services. Most insurance plans require one to cover therapy services.

Eligible Charge – The maximum amount an insurance plan will pay for a covered health care service. May also be called “allowed amount,” “payment allowance,” or “negotiated rate.” (Private Pay Clients please note, Extraordinary Kids’ charge may be higher than the insurance’s eligible charge, so your benefits will be based on the eligible charge, not the number that Extraordinary Kids charges for a service.)

What if my child doesn’t have a diagnosis?

How do I find out pricing information for private pay?

What if I still have more questions?